Fractional services for payroll businesses
Senior expertise without the full-time cost
Expertise | Flexibility |No full-time overheads
For payroll bureaus and accountancy firms, hiring senior professionals can be expensive. Fractional working provides access to experienced leadership and specialist expertise without the full-time overheads of salary, benefits, and other employee costs.
Ian is available as a fractional worker, bringing over 20 years of payroll industry experience to your business on a flexible basis. Whether you need support for a few days a month or intensive project work, fractional services give you the expertise you need, when you need it.
Sales & Marketing
Growing revenue requires a strategic approach to finding and closing new business. Ian can assist with all aspects of sales and marketing, from identifying target markets and developing compelling propositions to creating lead generation strategies and closing deals.
With a deep understanding of what clients really want from payroll providers and how to differentiate your services in a competitive market, Ian helps bureaus and accountancy firms build effective sales and marketing programmes that deliver results.
Client Retention
Customer retention is crucial to maintaining your annual recurring revenue. Losing clients not only impacts revenue but also damages reputation and creates operational disruption.
Ian works with you to develop comprehensive retention programmes that lead to higher customer satisfaction and loyalty. This includes reviewing service delivery, improving communication strategies, identifying at-risk clients, and implementing proactive measures to strengthen client relationships.
Operational Efficiency
Operational efficiency directly impacts profitability and customer satisfaction. Ian conducts thorough audits of your current processes to identify inefficiencies and opportunities for improvement. This includes reviewing how you’re using technology to drive productivity and where manual processes could be automated.
Moving forward, Ian can implement processes and systems that ensure continued operational efficiency, helping to increase profits while delivering better service to your clients.
Payroll Software Selection
Choosing the right payroll software is critical for operational efficiency and future growth. With extensive experience working for major software companies and managing large-scale implementations, Ian provides expert guidance on selecting cloud-based solutions best suited to your business needs.
The selection process considers your current operations, growth plans, integration requirements, and budget, ensuring you invest in technology that will drive efficiency and support your business objectives.
Customer Migrations
Moving to a new technology solution often feels daunting, particularly when you have an established customer base to migrate. The risk of customer attrition during migrations is real and can significantly impact your business.
Ian’s experience managing 350+ successful customer migrations means he understands how to ensure seamless transitions while minimising risk. From detailed planning and communication strategies to hands-on implementation support, Ian guides you through every stage of the migration process.
Why choose fractional working?
Ready to discuss fractional support?
Arrange a confidential conversation to explore how fractional services could benefit your business.